Cancellation and Refund Policy
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Regular Cancellation Policy: Payment in full is required at the time of booking. Should you choose to cancel your reservation, please note the following refund policy. We are unable to make exceptions for reasons including but not limited to; weather, travel delays, accidents, illness, road closures, or wildfire smoke. Please understand that wildfire smoke is a common occurrence in the region during the summers. Choose to proceed with a booking based on your comfort level and understand that it is not a basis for a refund. • Reservations cancelled more than 14 days in advance of arrival will be refunded 100% less a $25 cancelation fee. • Reservations cancelled between 14 and 7 days in advance of arrival will incur a cancelation fee of 20% of the reservation stay. • Reservations cancelled between 7 and 3 days in advance of arrival will incur a cancelation fee of 50% of the reservation stay. • Reservations cancelled less than 72 hours notice before arrival will forfeit a refund of any kind. Please note: Holidays, special events and specific offers may have special deposit and/or cancellation requirements. Special conditions may apply during high-demand periods and special events. Please check with your selected Pinnacle Resort for details. Refunds for Wildfires and Air Quality Issues (Wildfire Smoke) will only be provided if the campground is within a Government Evacuation Order. Cancellation Terms re: PREFERRED ADVANCE BOOKING for the next year: We offer repeat customers the opportunity to get their campsite secured before we open the season to the general public, and we do so at the current year’s pricing as an incentive. Those who wish to participate should be aware that the cancellation policies are as follows: TERMS: We require a 50% deposit upon booking. The reservation will then be held until February 1, 2023, at which time the balance owing is due in full. If payment in full is not made, we will refund 50% of the original deposit amount, and the site will be made available to the public. CANCELLATION: If you decide to cancel for any reason before February 1, 2023, we will refund 50% of the deposit. If you cancel after full payment is made, we will refund 50% of the amount paid up until April 30th. Any cancellation after April 30th is 100% non-refundable.